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EMPLOYEE0Patient Fusion is your patient's online health portal, also known as the PHR. Patient Fusion’s Health Center allows you to give patients access to their records at no cost. The Health Center will automatically update as you add information to their chart.
The Health Center is a source for up-to-date health records shared by you, including medications, diagnoses, allergies, immunizations, lab results, appointments and other relevant health information.
The My Records section is where patients will be able to find prescritption information, this section will also include the following:
The Appointment section will include:
The Providers section includes information about your office, with a convenient link to schedule appointments online for any providers that have their online booking page enabled and are enabled with e-prescribing capabilities. For more information on this feature, visit our Online Appointment Booking FAQ post.
The Resources center provides links to trusted health center resources.
The Help section is a quick link to this forum where we are always happy to answer any other questions your patients may have!
The Health Center is a source for up-to-date health records shared by you, including medications, diagnoses, allergies, immunizations, lab results, appointments and other relevant health information. Patients will also be shown items that fall under the following categories: procedures, diagnostic studies, and interventions. Note that sensitive procedures and screenings will not be shared through the PHR, e.g. "Adult depression screening assessment."
You can help your patients play a more active role in their own health care with free Health Center access. Patient health records can reduce staff work and call volume by answering your patients’ most common and routine health questions, and takes only a moment to set up.
For more information on how to give patients access to their records online, see our forum post here: How do I enable a patient in Patient Fusion PHR?
Also, Patient Fusion also allows providers to meet Meaningful Use Menu Measure 5: Patient Electronic Access. For more information, see our forum post here: How do I achieve Menu Measure 5: Patient Electronic Access?
We would like to walk patients through signing on to their PHR and sending secure messages while they are in the office. However, many of our patients do not have web-based e-mail that they can easily access while here. Is it an absolute requirement that they click the link in the e-mail they receive from PF, or can they go to generic web address to create their account? Personally, I think this is a ridiculous requirement for meaningful use (I know that PF has nothing to do with that!) that the doctor is responsible for something that the patients must do, even if they have no interest in it at all. Thank you!
I’m getting the hang of this after just a few patient supported remotely.... but the idea of while in office is better...0Some answers: No to generic screen for first sign on ( but this can be done but best left for PF to describe the procedure...advanced users will figure out the procedure but can have unintendeds e.g. for lost password user name etc.. ) and yes to directly using e-mail address as the log on in that screen..
I wrote a detailed article but that a problem exists without going through the e-mail and launching the patient fusion sign on i.e a generic sign on screen can be found but all the elements are not represented and hence that generic screen is only for sign on second time onwards... PF uses a scrambled tail to the website and without this scramble the screen to create password and such is not available...
Anyway, what you describe is a noble intent i.e. to help the patient
while in Office... Considering this, PF can have a solution...
understand that a reliable responsible PF user enrolls a patient in PHR and the link goes to the patient's inbox and the elements attached to the link are specific for that e-mail address/patient etc i.e. the link has a word register in it with/the tail elements are scrambled code given by PF register for this purpose and the entire routine being a security feature ... Likewise PF has a trusted user at provider's office who is otherwise to enroll the patient in PHR as per the current system, the alternate system being suggested in this write up is a direct sign up screen equivalent to the register generated screen so that the office staff can help patient in real time... Though doing it remotely on tel conversation seems to be OK but compliance and usage will get a boost by the new routine suggested herewith....and should be considered or made up to the equivalent security standard.
Now I will paste a write up I wrote but not having the solution which PF can offer I go through the exercise anyway to demo what extent we go to find a solution... here the problem may be small in the scheme of things... i.e. patient doesn't have a terminal to log on to their e-mail and launch patient fusion and the provider is admirably willing to walk through it all with the patient... Latter makes the project appealing for the Common Good...
**** the write up:
Some answers: No to generic screen for first sign on ( but this can be done but best left for PF to describe the procedure...advanced users will figure out the procedure but can have unintendeds e.g. for lost password user name etc.. ) and yes to directly using e-mail address as the log on in that screen..
There is a difference between the two screens though ..... the 2nd time onward log on can be done through:
First time log on i.e. the screen launched from the inward e-mail of the patient has a full screen with all the described below elements
( and will try to find the link for that and will post below or you on the next patient try and figure this out...already done and it can't be figured out as it is a scrambled code generated by PF and is to be considered security feature so that no one gain access to a screen for similar functionality and create havoc ) the link has to have some elements representing the patient's e-mail as it is auto populated... ( it has specific security elements )
Done this and observed the above mentioned tail attached and there no way to unscramble that and PF will have to help for this direct log on as desired....
There is a generic web site you will find by searching for patient fusion ( just like practice fusion -- just type patient and in the first suggested shown items you will see patient fusion... so it is popular... in case of practice simply type prac and the whole practice fusion shows up right in the first position or second! our PF is getting a standing!) website my.patient.fusion might be one ... anyway once on the screen, the patient needs to insert the e-mail in the first box... then birth date...then alpha 8 given by the provider... then patient needs to create their own 8 character password with one in each case and one digit rest any which way totaling 8... then a security question and then the blue tab comes alive to click to the provider page... here show the left black bar tab for view my records and click the plan tab on right in the lower line that opened.... then make sure to tell the patient to click middle black tab labelled message and send a words to you got it... and you get a credit! This all takes 2-3 minutes.... longer if mistakes are made anywhere up to security question, some info will get wiped put so re-entry will be needed.... PF PF PF programmers to note this time waster... but may be security feature...
As to the e-mail as a sign on name, it is not absolutely required and so launching from an e-mail is not required but it is still better to use e-mail as a sign on name otherwise in case of forgetting the sign on one has to go through lost procedure....... having done that in a been there done that manner, I used a made up user sign on name as the e-mail was used up once for patient from the same family using the testpatient system ( those 4 patient called teen toddler adult etc...!) the need for making up own user name arose and so by inference e-mail is not needed ( but a better option ) except in the enrollment slot inside PF... then rest of the screen features are the same as described....
To all: full cycle support helping the patient once will go a long way and can be done from this description and launching from E-mail is not necessary but people remember their e-mail and may not remember a given User name so it will come back to haunt you as supporting this unintended consequence will be needed.
E-mail is fast and once it in the patients in box it can be launched or can even be done by the office using the e-mail address on the generic patient fusion log on screen, while the patient is there walking through it all... this time using the e-mail address avoiding to give or let the patient pick any user name...
Thank you for the response, Arvind! I was aware of my.patientfusion.com, but as you suggest in your response, this is really only for subsequent logins. It seems that our patients must click the link in the e-mail and fully register before being able to login to my.patienfusion.com. That was really my main question, as most website registrations can be done directly from the generic page and some require a validation click through e-mail (which is done AFTER registration, which seems like a better way to me). I'm really happy that the meaningful use requirements for this are pretty low, because this is going to require a fair amount of time just to get to the 5% threshold. We'll just keep jumping through the hoops, I guess!